Support Center
Welcome to Tribolis Support Center 2.0! Tribolis has a newly
redesigned support center. We provide three
ways to get support, feel free to submit a new ticket but before you
do, please take a look at our knowledgebase that may already
have the answers.
Tribolis.com is hosted on a offsite server in
different datacenter. If your site is unable to access, our technical
support will be always available and ready to assist.
Find the answers in our knowledgebase, if it is not listed then please submit the ticket.
It is highly recommended to submit a ticket and we'll respond the
tickets as 24x7 support, 7 days a week, 365 days a year within following:
- 30 minutes average response time
- 4 hour average resolution
This is for existing customers to access the members billing center, where you can view payments and invoices.
24x7 Technical Support - Response Times
We have a guide of approximate response times for support helpdesk with our 24x7 technical support:
- Average response time of 30 minutes
- Average resolution time of 4 hours
We usually response less than 20 mins in any priority levels, depending on the amount of tickets we have.
